These terms govern orders for meals and other products offered by Don Alexo Pizza&Burgers through the Don Alexo website.
Vardan Besaljan
Company ID (IČO): 05359660
VAT ID (DIČ): CZ8507134350
Registered office: Oranžová 2132/2, Řečkovice, 621 00 Brno
Restaurant address: Nádražní 654/10, Brno-střed
Email: [email protected]
Phone: +420 735 773 663
Customers select products from the current online menu, choose a fulfilment method and provide the information required to process the order.
Before submitting the order, the customer can review:
the selected products and quantities;
the price of each product;
the total order price;
the delivery charge;
the service fee;
the selected delivery or collection method;
the contact and delivery details.
The customer is responsible for ensuring that all information provided with the order is correct and complete.
An order is accepted after it has been submitted and confirmed by the ordering system or the restaurant.
The current selection of products is displayed in the online menu.
In exceptional cases, a product or ingredient may become unavailable. If an order cannot be fulfilled as submitted, the restaurant will contact the customer and propose a replacement, an adjustment to the order or a refund of the relevant amount.
All prices are displayed in Czech koruna.
The applicable price is the price displayed in the ordering system at the time the order is confirmed.
Before the order is completed, the customer will be shown the total price, including the delivery charge and service fee.
The available payment methods are displayed during the ordering process.
If a payment is processed by an external payment service provider, its technical processing may also be subject to the terms of the relevant provider.
A service fee of 2% of the order value applies to every order.
The exact amount of the service fee is displayed in the order summary before the customer confirms the order.
Delivery is available every day between:
11:00 and 23:45
Current delivery availability is displayed in the ordering system.
The standard estimated delivery time is approximately 45–60 minutes.
Delivery may take longer during busy periods, particularly during lunch and evening peak times, at weekends and on public holidays.
The actual delivery time depends on factors including:
the distance to the delivery address;
the restaurant’s current workload;
the number of active orders;
traffic conditions;
weather and other operating conditions.
The minimum order value for delivery is:
CZK 150
The delivery charge depends on the distance to the delivery address and the value of the order.
orders from CZK 150: delivery CZK 69;
orders from CZK 300: delivery CZK 49;
orders from CZK 500: delivery CZK 29;
orders from CZK 650: delivery CZK 19;
orders from CZK 800: free delivery.
orders from CZK 150: delivery CZK 99;
orders from CZK 300: delivery CZK 79;
orders from CZK 500: delivery CZK 49;
orders from CZK 650: delivery CZK 29;
orders from CZK 800: free delivery.
orders from CZK 150: delivery CZK 109;
orders from CZK 300: delivery CZK 89;
orders from CZK 500: delivery CZK 59;
orders from CZK 650: delivery CZK 39;
orders from CZK 800: delivery CZK 19;
orders from CZK 1,200: free delivery.
The ordering system will verify delivery availability and calculate the exact delivery charge for the address entered by the customer.
The current delivery map is available in the Delivery Areas section of the website.
When collection is available, the customer can select it during the ordering process.
Orders can be collected from:
Nádražní 654/10, Brno-střed
The order can be collected once it has been prepared. When collecting an order, the customer may be asked to provide their name, telephone number or order details.
An order may be cancelled free of charge before its preparation has started.
Once an order has been accepted for preparation, it may no longer be possible to cancel it without charge.
To request cancellation, the customer must contact the restaurant as soon as possible by calling +420 735 773 663.
Due to the nature of freshly prepared food, an order that has already been prepared and correctly delivered cannot be returned merely because the customer has changed their mind.
The restaurant may cancel an order in circumstances including:
an ordered product being unavailable;
a technical or operational problem;
delivery to the specified address being impossible;
clearly incorrect contact or order information;
an exceptional situation preventing the order from being prepared or delivered.
If the order has already been paid and the reason for cancellation is not attributable to the customer, the relevant amount will be refunded.
The customer is responsible for providing a correct and complete delivery address, telephone number and any other information required for delivery.
If the customer provides an incorrect or incomplete address, the order may be delayed or delivery may not be possible.
If the customer notices an error in the delivery details, they should contact the restaurant as soon as possible by calling +420 735 773 663.
If the customer does not answer telephone calls or is not present at the specified address, the courier will attempt to contact them.
If the order cannot be handed over for reasons attributable to the customer, including an incorrect address, the customer’s absence or the inability to contact them, a refund may not be available.
Each such case will be assessed individually.
An incorrect, damaged, incomplete or undelivered order must be reported without undue delay and no later than 24 hours after delivery.
More information is available on the Complaints and Refunds page.
These terms apply to orders placed through the Don Alexo website.
The technical operation of the ordering system, the processing of certain payments and the processing of personal data may also be subject to the terms of the Choice platform and the relevant payment service providers.
The operator may reasonably update these terms. The version in effect when an order is placed will apply to that order.
Phone: +420 735 773 663
Email: [email protected]